Lync 2013 Duplicate Contacts Entry (From Outlook)



Lync 2013 Duplicate Contacts Entry (From Outlook)

There have been lot many discussions around this issue. I personally have been asked many times in last couple of months regarding it. A Lync 2013 user starts seeing many duplicate entries of a contact.

This issue is primarily related to a new feature introduced with Lync 2013 contact management. With the new unified contact store, after users' Lync contacts are migrated to Exchange 2013, the users can access and manage their contacts from Lync 2013, Outlook, or Outlook Web App, and their Favorites stay synchronized. For example, if a user adds a contact to Favorites in Outlook, the contact appears in the Favorites group in Lync 2013.

Resolution :

Go to Lync 2013 => Tools | Options | Personal | Personal Information Manager | None

Delete the Lync contacts folder in outlook contacts (Try from OWA in case of issue)

Go to Lync 2013 => Tools | Options | Personal | Personal Information Manager | Microsoft Exchange or Microsoft Outlook

Restart the outlook and Lync.

You would see the Lync folder in outlook contact getting re-appeared. This would resolve the duplicate entry problem.



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